1. Introduction
At Veekan, your privacy is our priority. This Privacy Policy outlines how we collect, store, use, and share your personal information when you access our website or use our services. We are committed to protecting your data and ensuring that your privacy is respected at every stage of your interaction with us.
2. Collection of Personal Information
2.1. Information You Provide
We may collect personal information that you directly supply to us. This includes your name, phone number, address, email address, and any additional feedback or details necessary for delivering our services.
2.2. How We Gather Information
Your information is collected through:
- Direct interactions: Completing online forms, surveys, or providing feedback.
- Face-to-face and electronic contacts: In-person communications or digital exchanges.
- Third-party sources: When information is received from partners or other external avenues, we ensure it is handled securely.
3. Methods of Data Collection
We collect your personal data in several ways, including:
- Online Interactions: When you visit our website or interact with our digital services.
- Service Engagement: Through direct communications or inquiries about our services.
- Customer Support and Promotions: Via surveys, support interactions, or promotional activities.
All collected data is managed securely and only used for the purposes set out in this policy.
4. Use of Your Personal Information
4.1. Service Delivery and Updates
We use your personal information to:
- Provide and manage the services you request.
- Keep you informed with timely updates and relevant information.
- Enhance and personalize our offerings based on your needs and feedback.
4.2. Communication
We may reach out to you through various channels—including email, SMS, telephone, or postal mail—to deliver services, important notifications, and updates tailored to you.
5. Disclosure of Your Personal Information
5.1. Sharing Your Data
To effectively deliver our services, your information might be shared with:
- Veekan employees and officers.
- Professional advisers, insurers, or authorized third-party service providers.
This sharing is limited strictly to what is necessary for service delivery.
5.2. Legal and Regulatory Requirements
We may also disclose information to comply with legal obligations, safeguard our rights, or respond to business transfers or asset sales, always ensuring your data is treated with the highest level of protection.
6. Our Website and Online Practices
6.1. Data Collected on Our Website
When you visit www.veekan.com.au, we may collect certain technical details such as your browser type, operating system, and referring website. This information helps us analyze usage patterns and improve site performance.
6.2. Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and deliver targeted content. While you can adjust your browser settings to decline cookies, please note this may limit the functionality of our site.
6.3. External Links
Our website may include links to third-party websites for your convenience. These links do not constitute an endorsement, and we are not responsible for the privacy practices of external sites.
7. Security of Your Personal Information
7.1. Protecting Your Data
We have implemented comprehensive physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, alteration, or disclosure.
7.2. Technical Measures
- Encryption: Data is encrypted during transmission and while stored.
- Regular Audits: Periodic security reviews and vulnerability assessments are carried out to ensure compliance with our security standards.
- Network and System Protection: We use firewalls, intrusion detection/prevention systems (IDS/IPS), and hardening of critical systems with modern endpoint solutions.
7.3. Security Limitations
Despite our robust measures, absolute security cannot be guaranteed; however, we strive to continuously enhance our protection efforts.
8. Your Rights to Access Information
8.1. Requesting Access
You have the right to request access to the personal information we hold about you. We will provide this information in accordance with applicable privacy laws.
8.2. Restrictions on Access
In certain circumstances permitted by law, we may restrict access to certain information to protect your privacy or the security of our services.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will take effect immediately upon publication on our website. We encourage you to review the policy regularly to stay informed about how your information is protected.
10. Privacy-Related Concerns and Complaints
If you have any questions or concerns about our privacy practices or wish to file a complaint, please contact us at info@veekan.com.au. We take these matters very seriously and are committed to resolving any issues promptly.